Faq

Can you help me with my design?

Absolutely! We take whatever you have; pictures, a logo, an old design, or nothing at all, and combine it with the text you want! We can also supply pictures based on your requests. After we have completed your design you will be sent a proof by email for your approval or necessary revisions.

 

Do I Receive an E-mail Copy of My Order?

Yes. You will receive a copy of your order by e-mail to review it’s accuracy: This copy contains your order number. If you do not receive a copy within a few hours, please notify us. We also manually check your order for accuracy and completeness.

 

Does the turnaround include the shipping time?

No. turnaround is only for printing time. Shipping is an extra day to most places in Ontario and Quebec. Shipping outside of Ontario and Quebec varies between 2-4 days.

 

May I split my order?

No, You can not split an order. If you order 1000 business cards you can not print 2 x 500 using 2 designs of separate names. Each quantity is per 1 design only.

 

Do you accept credit card payments?

We accept all major credit cards (Visa, MasterCard, and American Express), PayPal and Email Money Transfers (through all major Canadian banks).

 

How much do you charge for shipping?

Shipping charges vary based on the size and overall weight of your order. We try to keep our shipping prices as low as possible. We do not make a profit on shipping.

 

How soon can I expect my order?

Please note the individual turnaround times for various products. Most orders are shipped standard with next day delivery however longer delivery times may apply based on the destination. For delivery time frame in your area please contact our shipping department at shipping@zoomprinting.ca . Maximum time frame for delivery is 4-5 business days to rural areas.

 

Do you store any information about me?

Yes, some. We keep your name, email address, and a list of your previous orders, to make it easier for you to reorder in the future. We don’t store your credit card details

 

Do you share any stored information with third parties?

No. And we never will. Ever.

 

Do you do discounts for bulk orders?

Yes we do. Please contact us for extra discount.